Winding Haven
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Privacy Policy

Last updated: January 2024

Winding Haven ("we", "us", or "our") operates the winding-haven.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Name
  • Email address
  • Pet information (name, breed, age, health conditions)
  • Address
  • Service preferences

How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To process bookings and payments
  • To send you promotional materials (with your consent)

Data Storage and Security

The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your information is stored securely on servers located within Australia and is retained only for as long as necessary to fulfil the purposes outlined in this policy.

Sharing of Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

We may disclose your personal information if required by law or in response to valid requests by public authorities.

Third-Party Services

Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By visiting our contact page: Contact Us
Winding Haven

Professional pet care services with heart. Serving Australian pet families since 2014.

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