GDPR Compliance

Last updated: January 2024

Winding Haven is committed to protecting the privacy and security of your personal data. This page explains how we comply with the General Data Protection Regulation (GDPR) for visitors from the European Union.

Data Controller

Winding Haven acts as the data controller for personal information collected through our website and services. Our contact details are:

• Business Name: Winding Haven Pet Care
• Address: 42 Banksia Lane, Thornbury VIC 3071, Australia
• Email: [email protected]

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you (e.g., providing pet care services).
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights.
• Legal Obligation: Where processing is necessary for compliance with legal obligations.

Your Rights Under GDPR

If you are located in the European Union, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer records: 7 years after last transaction
• Pet health records: 7 years after last visit
• Marketing preferences: Until consent is withdrawn
• Website analytics: 26 months

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for any such transfers.

Data Protection Officer

For any questions regarding our GDPR compliance or to exercise your rights, please contact our Data Protection Officer at [email protected].

Supervisory Authority

If you are not satisfied with how we handle your complaint, you have the right to lodge a complaint with a supervisory authority in your country of residence.

Changes to This Policy

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.